Booking and Cancellations

Advanced Bookings – we will update the advanced booking rules for all returning activities to the following:

*8 Days in advance for Swim and Aqua activities (S&A) / 8 Days in advance for Swimming (P4LS/SO)

No Shows and Late Cancellations:

If you are unable to attend a class please make sure you let us know either by calling reception or cancelling online. If you do not attend a class you have booked or cancel your space within 4 hours of the start time, a charge of £5.00 will be applied to your account. Please be aware that the charges are there to encourage a more effective system. If a charge is applied to your account for any of the reasons above, you will need to pay the charge before any further bookings can be made. Charges can be paid via the online booking portal or at reception.

Class waiting list:

What’s going to happen?

• When a space becomes available on a class, the first person on the waiting list will automatically be moved onto the class and will receive a notification by email.

How do I manage my booking?

• If the class you would like to attend is full, please add yourself to the waiting list.
• Keep an eye out for the notification email informing you that you have been automatically added to the class.
• If you can no longer attend the class, please ensure that you cancel your space or remove yourself from the waiting list to prevent a non-attendance charge of £5 being incurred. This fee will be applied to your account if you do not attend the class (or cancel your booked space within 4 hours of the start time). It is, therefore, necessary that all customers regularly manage their bookings to encourage a more effective system for everyone.

We thank you for your continued support and look forward to seeing you soon.